HOVERAir Battery Care & Warranty Guide: Keep Your Device Powered Up🔋

For: HOVERAir X1 Smart / X1 / X1 PRO / X1 PROMAX Flying Cameras

Updated

For: HOVERAir X1 Smart / X1 / X1 PRO / X1 PROMAX Flying Cameras
Not for: HOVERAir Beacon (Beacon has a built-in battery)

💡 Beacon Issues? If your Beacon won't charge or power on, check out this guide instead:
Fixing Your Beacon & JoySticks in No Time!

Hey there, HOVERAir users! 🌟

We know how important it is to keep your HOVERAir device in top condition, and a big part of that is taking care of your batteries. So, let's dive into the essentials of battery care to ensure your device stays powered up and safe.

🛡️ Battery Warranty Policy

Your HOVERAir battery is covered by a 1-year warranty starting from the date you received your product. Keep your proof of purchase handy—it's your golden ticket to hassle-free support!

1. Understanding Your Battery

First things first, let's get to know the batteries that power your HOVERAir device. Here's a quick rundown of the key specs for each model:

Battery Parameters

Additional Notes:

X1 SMART and X1: These models come with non-smart batteries.
X1 PRO and PROMAX: These models feature smart batteries with advanced features like self-discharge protection.

2. Activating Your Battery

New batteries come in a shutdown mode to stay safe during transport. Here’s how to wake them up:

Using the Charging Hub: Pop the battery into the hub, plug in the data cable and adapter, and let it charge for about 10 seconds. Voilà! Activated.
Using the Device: Insert the battery into your device, connect it to the data cable and adapter, and charge for 10 seconds. Easy peasy.
AQUA battery ：If the AQUA battery cannot be activated via charging, you can exit Deep Sleep mode and activate it by long-pressing the aircraft's Confirmation Button for more than 15 seconds.

When activating an AQUA battery using the Charging Hub, ensure that the battery is inserted within one minute of connecting the USB charging cable to the hub; otherwise, you must disconnect and then reconnect the USB cable to the Charging Hub.

3. Long-Term Storage Tips

If you’re not using your device for a while, here’s what to do:

Charge Every Two Months: If your battery is going into storage for over two months, give it a charge every couple of months to keep it fresh.
Avoid Sleep Mode: If the battery is severely low on power and left unused for a long time, it might go into sleep mode. Charge it up to wake it back up.

4. Battery FAQs

Self-Discharge Magic

Smart Batteries: The PRO and PROMAX batteries are pretty clever. They've got a self-discharge feature to keep themselves in tip-top shape.

How It Works: Imagine you've got a fully charged battery just chilling for three days. It'll gently let go of some of that charge, dropping to 96% capacity. After a week of doing nothing, it'll be at 60%. If it dips too low, it'll take a power nap to protect itself.

Why Does My Battery Need a Wake-Up Call?

Activation: New batteries are like sleepyheads straight out of the box. They're in a shutdown mode to stay safe on their journey to you. To wake them up, just plug them into the charging hub or your device for a quick 10-second power boost.

What's the Big Deal with Battery Firmware Updates?

Firmware Updates: Our smart batteries are always learning new tricks. If you see "Battery Firmware Updating," it's just your battery getting a brain boost. Patience, please! Don't unplug it during the update—let it finish its smart homework.

How Do I Keep My Battery Happy While It's on Vacation?

Storage Tips: If your battery is taking a long break, give it a little love every two months with a charge. This keeps it fresh and ready for action. And if it's been in a deep sleep for too long, a quick charge will wake it up.

What Happens If My Battery Has a Bad Day?

Handling Faulty Batteries: If your battery starts acting up, don't panic. Snap some photos, jot down the device's serial number, and let us know if it's had any watery adventures. For a battery that's beyond help, it's off to a professional battery recycling station—it's the safest and most responsible way to say goodbye.

5. Checking The Count Of Battery Charge Cycles

Currently, the batteries of HOVERAir X1 PRO/PROMAX support checking the count of battery charge cycles. You can check the count of charge cycles of your Smart battery according to the screenshot guidelines below.

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🚨 Having Battery Issues? Let's Troubleshoot!

Step 1: Check Your Warranty Status ⏰

First things first—let's see if your battery is still under warranty! Your battery is covered for 1 year from the date you received your product.

✅ Still under warranty? Great! We've got you covered. Move to Step 2.
❌ Out of warranty? No worries! You can purchase a replacement battery from our official store or authorized retailers.

Step 2: Still Under Warranty? Let's Help You Out! 🛠️

If your battery is acting up and still under warranty, we're here to help! Please gather the following information and reach out to us at support@hoverair.com:

Information Needed	Details
Battery S/N	Serial number on the battery
Device S/N	Serial number on your HOVERAir main device
Purchase Info	Where you bought it (Official Store, Amazon, etc.) + Order ID
Battery Photos	Clear photos of front and back of the battery
Fault Video	Short video showing the issue (swelling, not powering on, abnormal discharge, etc.)

For Disposal
If your battery is faulty and needs to be disposed of, do not return it to HOVERAir. Instead, please take it to a professional battery recycling station. This ensures it’s handled safely and responsibly. Safety first!

That’s it, folks! With these tips, you’ll be able to keep your HOVERAir device powered up and your batteries in great shape. Happy flying! 🎈

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Normal Battery	HOVERAir X1 Smart	HOVERAir X1
Capacity	690mAh	1050mAh
Standard Voltage	7.7V	7.7V
Maximum Voltage	8.8V	8.8V
Charging Temperature	5°℃ ~ 40°C	5°℃ ~ 40°C
Fastest Charging Speed	35 minutes (with charging hub)	35 minutes (with charging hub)
Charge directly through HOVER X1 USB-C Port		55 minutes
Recommended Charger	PD 18W adapter	PD 18W adapter
Battery cycle life	Approximately 200 times	Approximately 200 times
Appearance

Smart Battery	HOVERAir X1 PRO	HOVERAir X1 PROMAX	Thermo Battery	HOVERAir AQUA
Capacity	1920mAh	1920mAh	1920mAh	2013 mAh
Standard Voltage	7.38V	7.38V	7.38V	10.74 V
Maximum Voltage	8.5V	8.5V	8.5V	12.9V
Charging Temperature	0-40℃	0-40℃	-20-40℃	5~40°C
Fastest Charging Speed	45 minutes (with charging hub)	45 minutes (with charging hub)	45 minutes (with charging hub)	80 minutes (with charging hub)
Charge directly through HOVER X1 USB-C Port	55 minutes	55 minutes	55 minutes	70 minutes
Recommended Charger	Official 65W charger	Official 65W charger	Official 65W charger	Official 65W charger
Battery self-heating in low-temperature environments	No	No	Yes	No
Battery cycle life	Approximately 200 times	Approximately 200 times	Approximately 200 times	Approximately 200 times
Appearance

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