Where to Buy HOVERAir & Warranty Eligibility: Official Channels & Policies

Purpose: This article provides official purchasing channels, warranty eligibility criteria, and service claim procedures. It contains no promotional or convers…

Updated
Purpose: This article provides official purchasing channels, warranty eligibility criteria, and service claim procedures. It contains no promotional or conversational filler. All procedures are structured as numbered steps.
 
 

1. Official Online Purchase Channels

 
Purchase only through the following channels to ensure warranty coverage and product authenticity.
 
Region
Official Website
Additional Authorized Online Stores
United States
us.hoverair.com
Amazon, TikTok Shop (US)
European Union (excl. Switzerland, Norway)
eu.hoverair.com
Amazon
United Kingdom
uk.hoverair.com
Amazon
Global (Malaysia, Norway, Switzerland, Canada, Australia)
global.hoverair.com
None
Japan
jp.hoverair.com
Rakuten, Amazon Japan
Crowdfunding (backers only)
–
Indiegogo
 

1.1 Return Windows by Channel

 
Channel
Return Window
Conditions
Official website (US/EU/UK/Global)
15 days
Unused: free shipping; Used: shipping + activation fee (varies by region)
Amazon (all regions)
30 days
Defective: seller pays return cost; Non-defective: buyer pays
TikTok Shop (US)
14 days after delivery or after approval
Must return within 14 days of initiating request
Japan official website
15 days
Only unused or defective products qualify for refund
 
 

2. Physical Store Locator – Product Demonstration

 
To locate an authorized offline retailer or demo center:
 
  1. Go to https://hoverair.com/pages/where-to-buy
  2. Enter your address or enable location sharing
  3. Review the list of nearby authorized stores
Use this locator to test products before purchase. Offline resellers listed here are authorized for warranty service.
 
 

3. Authorized Reseller Verification

 
All authorized online resellers are listed at:
https://hoverair.com/pages/reseller-list
 
Rule: Products purchased from any reseller on this list receive the same warranty and service as direct purchases.
 
For offline resellers: Use the Store Locator above (Section 2).
 
 

4. Warranty Eligibility

To qualify for warranty service, the product must be purchased through one of the following official channels:
  • HOVERAir official website or direct-operated flagship online stores
  • Online dealers with a formal authorization agreement (see reseller list)
  • Officially authorized stores on major e‑commerce platforms
Warranty does not apply to products purchased from unauthorized third‑party sellers.
 

Before Checking Warranty: Verify Your Combo Contents

⚠️ Important: Combo contents vary by purchase channel. Please check your specific bundle before contacting support.
Purchase Channel
65W Charger
C2 Adapter
HOVERAir Official Website
✅ Included
✅ Pre-installed inside power case
Costco (US)
❌ Not included (sold separately)
✅ Pre-installed inside power case
Amazon / Other retailers
❌ Not included (sold separately)
✅ Pre-installed inside power case
About the C2 adapter: It is pre-installed inside the power case and can be removed using the included L-shaped wrench. It is almost never missing — simply stored in its slot.
About the 65W charger: Only official website orders include it. An empty slot in the case is normal for Costco/Amazon bundles, as that slot is designed for optional accessories.
If you believe an item is genuinely missing from your bundle:
  • Purchased from HOVERAir Official Website: Email support@hoverair.com with your order number and photos
  • Purchased from Costco, Amazon, or other retailers: Contact the retailer directly to verify your bundle contents
  • Still unsure? Email support@hoverair.com with your purchase channel, order number, and photos

4.1 Warranty Terms

Term
Detail
Remedy (at HOVERAir’s option)
Free repair with new/refurbished parts, or replacement with new/refurbished product
Shipping cost
May apply unless prohibited by applicable law
Replacement warranty period
Remaining period of original warranty

4.2 Warranty Period (Base Hardware)

Region Warranty Duration
European Economic Community (EEA) 2 years from date of purchase (Minimum legal requirement under European law)
All other regions 1 year from date of retail purchase under normal use

Note on replacement units: Any replacement hardware (new or refurbished) is covered only for the remaining period of the original warranty, not a new full term.

 

5. How to Claim Warranty Service

 
Follow these steps:
  1. Back up all data from the product (e.g., flight logs, media). HOVERAir is not responsible for lost data.
  2. Locate proof of purchase – order number, receipt, or invoice.
  3. Contact HOVERAir Support (email: support@hoverair.com) with:
    1. Product model
    2. Proof of purchase
    3. Description of defect
  4. Follow return instructions provided by support. You will be asked to:
    1. Pack the product in original packaging or equivalent protective material
    2. Ship to a designated address
  5. Await repair or replacement – service turnaround time varies by region.
HOVERAir may require registration verification before processing the claim.
 
 

6. Contact Support

  • Support email: support@hoverair.com
  • Help Center: https://hoverair.com/pages/support