HOVERAir Shipping Policy: Delivery Times, Costs & Regional Product Variations
Hey there, fellow sky enthusiasts and drone aficionados! 🌟
📌 Important – Products & bundles vary by region
| Field | Value |
|---|---|
| Rule name | Generic products will vary by region |
| Applies to | All HOVERAir products, including bundles / kits |
| Example | The exact bundle composition, colors, or included accessories may differ between regions |
| Why | To comply with local regulations, power adapters, and market preferences |
✅ This means: even if a bundle looks similar across countries, the actual included items might be slightly different. We do not flag every single regional difference (e.g., “Aqua”) separately – instead, we encourage you to check your local product page before ordering.
🌍Global Shipping Policy
Where we ship:
Canada, Switzerland, Norway, Malaysia
Carrier:
- Canada → Amazon Logistics
- Switzerland, Norway, Malaysia → DHL
Processing time: 1–2 business days (weekends & holidays excluded)
Shipping time (after dispatch):
- Canada: 2–5 business days
- Switzerland, Norway: 11–15 business days
- Malaysia: 5–7 business days
Free shipping: Orders over $99 USD
Currency note:
All transactions on our Global site are in USD. No local currency conversion at checkout.
Tips:
- ✅ Double‑check your shipping address – we cannot replace lost packages due to address errors.
- 📧 Tracking updates will be sent to your email.
- ❌ Cancel ASAP. Once shipped, we cannot stop the order.
🇺🇸 U.S. Shipping Policy
Where we ship:
USA (excluding Alaska, Hawaii, Puerto Rico, and other remote areas)
Carrier: FedEx / USPS
Processing time: 1–2 business days
Shipping time: 2–5 business days
Free shipping: Orders over $99
Expedited shipping:
Available for extra fee. Please contact support@hoverair.com.
⚠️ Expedited shipping cost is non‑refundable if you later request a refund for the order. Expedited service cannot be added after order placement.
Same tips as above on address, tracking, and cancellation.
🇪🇺 EU Shipping Policy
Where we ship:
European Union (Germany, Spain, Italy, France, Portugal, etc.)
Not available for Switzerland / Norway from EU site – use Global site.
Carrier: DHLW, Spanish Post/GLS, BRT, GLS, DPD
Processing time: 1–2 business days
Shipping time: 2–14 business days (varies by country)
Free shipping: Orders over €99
Temporarily unavailable regions (EU):
Malta, Cyprus, Greece, Andorra, Liechtenstein, Serbia, and certain islands.
🇬🇧 UK Shipping Policy
Where we ship: United Kingdom
Carrier: SPD (Small Parcel Delivery)
Processing time: 1–2 days
Shipping time: 3–7 business days
Free shipping: Orders over £99
🛒 Shipping Costs – Quick table
| Country / Region |
Price range |
Shipping cost |
|---|---|---|
| Germany, Spain Mainland, Italy Mainland, France, Portugal, Slovakia, Denmark, Poland, Czech Rep., Finland, Latvia, Bulgaria, Lithuania, Croatia, Romania, Netherlands, Austria, Belgium, Slovenia, Estonia, Luxembourg, Hungary, Ireland, Sweden, Monaco | 0–€99 | €5 |
| Spain Outer Islands, Italy Outer Islands | Over €99 | Free |
| United Kingdom | 0–£99 | £5 |
| United Kingdom | Over £99 | Free |
❓ 6. Common questions
Q: Do your bundles vary by region?
A: Yes. Generic products will vary by region, and that includes our bundles/sets. You won’t see every single variation (like a specific “Aqua” edition) called out in this policy – but always check your local product page.
Q: Can I change my shipping address after ordering?
A: Only before the order is processed (within 1 business day). After that, no.
Q: What if my package is lost?
A: We will help if the address was correct and tracking shows delivery issues. Incorrect addresses are your responsibility.
Q: Do you ship to Switzerland or Norway from the EU site?
A: No. Please use our Global site (USD).
🆘 Need help?
Contact our customer service: support@hoverair.com
We reply within 1–2 business days.
Happy flying and see you in the skies! 🚀
Share your adventures with #HOVERAir 📸✈️
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