Fixing Your Beacon & JoySticks in No Time!

Running into issues with your Beacon or JoySticks? We totally get how frustrating that can be. Don't worry—we're here to help you get back in the air quickly!

🔍 First: Identify Your Issue Type

⚠️ Important: The Flykit tool below only fixes software issues. For hardware problems, jump to Hardware Support.

🔧 Software Issues? Use Flykit

Most software issues happen when firmware updates don't complete properly. Good news: Flykit fixes these in just a few clicks!

Download Flykit: 👉 Download for Windows

Tip: Always use the official magnetic charging cable that came with your Beacon when connecting to your computer.

Flykit for Mac does not currently support beacon firmware updates. If you are unable to update your beacon via a Windows computer, please contact support@hoverair.com for further assistance with beacon-related issues

How to Use Flykit: A Simple 6-Step Guide

Step 1: Power On the Beacon

First things first, open the Flykit tool. Then, press the Beacon’s power button to turn it on. Easy peasy!

Step 2: Connect the Beacon to Your Computer

Connect the Beacon to your computer. Press the Beacon’s function button for 10 seconds to get to the detection page. The Flykit tool will automatically detect the connected hardware. If it doesn’t detect the Beacon, try unplugging and re-plugging the connection cable while the Beacon is powered on. The tool will detect the Beacon and proceed to the next step.

Step 3: Enter the Update Page

Once the hardware is detected, the tool will automatically switch to the update page. Click the “Update” button to continue.

Step 4: Review the Update Instructions

After clicking “Update,” make sure you’ve got everything in check:

1. Ensure your computer is connected to the internet.
2. Make sure the Beacon has sufficient battery.
3. Ensure that the connection between the computer and the Beacon is stable.

Once you’ve confirmed all that, click “Start” to begin the update process. This typically takes 2–10 minutes. Please be patient!

Step 5: Wait for the Update to Complete

Now, sit back and relax while the process finishes up. We know waiting can be tough, but it’ll be worth it!

Step 6: Update Complete

The update is now complete!

🔩 Hardware Issues? We Got You

Flykit won't fix these — but our Support Team will!

The 4 Hardware Scenarios:

┌─────────────────┐     ┌─────────────────────┐     ┌─────────────────┐
│  1. RECORD      │ ──► │  2. EMAIL SUPPORT   │ ──► │  3. RMA PROCESS │
│     VIDEO       │     │  support@hoverair   │     │   (We guide you) │
└─────────────────┘     └─────────────────────┘     └─────────────────┘

Step 1 📹 Capture clear video showing your specific issue
Step 2 📧 Send to support@hoverair.com with problem description
Step 3 🛠️ Our team reviews, confirms hardware fault, and guides you through RMA (Return Merchandise Authorization)

💬 Still Stuck?

Happy flying! 🚀